Privacy Policy

Introduction

Orange Fennec Education ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform.

Information We Collect

We collect information that you provide directly to us, including:

Name and contact information
Account credentials
Student and parent information
Payment information (processed securely through third-party providers)
Usage data and analytics

How We Use Your Information

We use the information we collect to:

Provide and maintain our educational services
Process registrations and manage accounts
Communicate with students, parents, and staff
Improve our platform and services
Ensure security and prevent fraud

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

Children's Privacy

Our platform is designed for educational institutions serving students of various ages. We are committed to complying with applicable children's privacy laws, including COPPA and FERPA. We only collect information from children with parental or institutional consent.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access to your personal data
Correction of inaccurate data
Deletion of your data
Objection to processing
Data portability

Cookies and Tracking Technologies

Our Privacy-First Approach: Unlike most websites, we do not use analytics or advertising cookies to track your behavior across the internet. We believe in minimal data collection and respect for your privacy.

Cookies We Currently Use

We only use essential cookies required for basic website functionality:

Cookie Consent (cookieConsent): Stores your cookie preferences in your browser's local storage. This is strictly necessary to remember your choice and does not track you across sites.
Chat Support Cookies (Freshworks): When you use our chat widget, Freshworks may set session cookies to maintain your conversation. These are functional cookies necessary for the chat feature to work.

What We Don't Use

To protect your privacy, we currently do not use:

Analytics cookies (Google Analytics, Mixpanel, etc.)
Advertising or marketing cookies
Cross-site tracking technologies
Social media tracking pixels

Third-Party Services

Freshworks/Freshdesk: Our chat widget is provided by Freshworks. When you interact with the chat, Freshworks may collect information according to their privacy policy. You can learn more at Freshworks Privacy Policy.

Future Use of Analytics

We may introduce analytics tools in the future to help us improve our services and understand how visitors use our website. If we do so, we will:

Update this privacy policy with details about the tools we use
Provide clear options to opt-out of analytics cookies
Continue to prioritize your privacy and data protection
Comply with all applicable privacy laws including GDPR, PIPEDA, and Quebec's Law 25

Managing Your Cookie Preferences

You have control over cookies:

Cookie Banner: When you first visit our site, you can accept or decline non-essential cookies through our consent banner.
Browser Settings: Most browsers allow you to refuse cookies or delete existing cookies. Please note that blocking essential cookies may prevent certain features from working properly.
Chat Widget: You can choose not to use the chat widget, which will prevent Freshworks cookies from being set.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@orangefennec.com

General Inquiries: info@orangefennec.com

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.